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TERMS & CONDITIONS

 

  • Please contact us at least TWO days before your flight so that we have ample time to book you in and confirm your booking.
  • St Ives Airport Shuttle Service accepts no responsibility for delayed or cancelled flights or delays due to traffic incidents.
  • All return pick-ups from the aiport must be pre-paid either on your date of departure from Sydney Airport with our driver or via credit card transaction over the phone, by email or fax. Additional $2 transaction fees will apply if using a credit card.
  • Refunds will only occur in the instance where your scheduled flight arrival time to Sydney Airport is delayed to a time which is not suitable in connecting with our scheduled bus departure times. If your flight to Sydney Airport is delayed or cancelled, phone SAM on +61 419 699 260 so that we may inform you of next available bus departure time. If this time does not suit, we can then refund your pre-paid return transfer allowing you to make your alternative arrangement home.
  • Our buses run on scheduled systems and by law, our drivers must adhere to government regulated driving hours. If your delayed flight arrives at a time that does not suitably connect with out scheduled bus time departure time, we are under no obligation to pick you up.
  • All cancellations require a minimum of 24 hours notice prior to your pick-up time, otherwise the full fare must be paid, and no refund will be given.
  • St Ives Airport Shuttle Service cannot guarantee our buses will operate at the exact times that passengers are booked in for or the availability of seats, therefore, vacancies may not be available at the time(s) you require to travel.
  • The following charges for special allowances apply:
    Baby Seat or Booster Seat or Baby Capsule = $5
    Surfboards = $10
    Golf Clubs = $5
    Snow Skies = $10
    Bicycles = $20
    Excess Baggage = $5 per additional item.
    Note: Anything additional to one large suit case, one smaller sized bag and one carry-on peice of luggage per person is classified as "Excess Baggage"
   

© St Ives Shuttle 2010